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Level 2

For a particular customer the receive payment form shows an existing credit but there is no credit memo for the customer. How do I find out what that credit was for?

I don't recall ever issuing a credit memo for this customer. I would like to know why the "existing credit" shows up on the receive payment form when no credit memo shows up in the customer's account transactions.

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Best answer December 10, 2018

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Highlighted
Level 7

For a particular customer the receive payment form shows an existing credit but there is no credit memo for the customer. How do I find out what that credit was for?

Run the open invoices report. Then double click on the credit memo. It will display on your screen.

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Highlighted
Level 7

For a particular customer the receive payment form shows an existing credit but there is no credit memo for the customer. How do I find out what that credit was for?

Run the open invoices report. Then double click on the credit memo. It will display on your screen.

View solution in original post

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