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For QB online, how can we compute and asses finance charges to our customers? The invoices have different ages and amounts, so the ability to include that is important.

 
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Best answer January 21, 2019

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Moderator

For QB online, how can we compute and asses finance charges to our customers? The invoices have different ages and amounts, so the ability to include that is important.

Hi there, aaron5.

 

We can automatically calculate the service charge or late fee to your customers. However, at this time, not all customers have the option to turn it on. We will be expanding the feature to more customers in the coming months.

 

Please see this article for the detailed steps: Setting Up and Applying Automatic Late Fees 

 

If this option isn't available in your account, you can manually add finance charge/late fee by either creating an invoice for the additional charge or adding it to an existing invoice.

 

Here's how to create an invoice for an additional charge:

  1. Select the Plus icon (+).
  2. Under Customers, choose Invoice.
  3. Fill out the invoice with the necessary information.
  4. From the Product/Service drop-down, choose the finance/service charge or late fee item. (Note: If you don't have an item for additional charges, select Add new. Choose the appropriate type, then fill out the Product/Service information form.)
  5. Enter the amount of the charge.
  6. Select Save and close.

To add an additional charge on an existing invoice:

  1. From the left menu, select Sales, and select Customers.
  2. Select the name of the customer to view the Transaction List page.
  3. Find and select the invoice.
  4. Add a new line item, choose the finance/service charge or late fee item.
  5. Enter the amount of the charge.
  6. Select Save and close.

Please let us know if you have any questions. Thanks! 

View solution in original post

1 Comment
Highlighted
Moderator

For QB online, how can we compute and asses finance charges to our customers? The invoices have different ages and amounts, so the ability to include that is important.

Hi there, aaron5.

 

We can automatically calculate the service charge or late fee to your customers. However, at this time, not all customers have the option to turn it on. We will be expanding the feature to more customers in the coming months.

 

Please see this article for the detailed steps: Setting Up and Applying Automatic Late Fees 

 

If this option isn't available in your account, you can manually add finance charge/late fee by either creating an invoice for the additional charge or adding it to an existing invoice.

 

Here's how to create an invoice for an additional charge:

  1. Select the Plus icon (+).
  2. Under Customers, choose Invoice.
  3. Fill out the invoice with the necessary information.
  4. From the Product/Service drop-down, choose the finance/service charge or late fee item. (Note: If you don't have an item for additional charges, select Add new. Choose the appropriate type, then fill out the Product/Service information form.)
  5. Enter the amount of the charge.
  6. Select Save and close.

To add an additional charge on an existing invoice:

  1. From the left menu, select Sales, and select Customers.
  2. Select the name of the customer to view the Transaction List page.
  3. Find and select the invoice.
  4. Add a new line item, choose the finance/service charge or late fee item.
  5. Enter the amount of the charge.
  6. Select Save and close.

Please let us know if you have any questions. Thanks! 

View solution in original post

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