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dmsclean
Level 2

For the money that is charged, why in the world can you not view all customers invoices or receipts on the app?!?? Why do I have to go to online?

 
2 Comments 2
JamesDuanT
Moderator

For the money that is charged, why in the world can you not view all customers invoices or receipts on the app?!?? Why do I have to go to online?

Let me share some details about the mobile app, dmsclean.

 

Currently, there are some feature that are only available when you access QBO through a desktop or a mobile browser (desktop mode) You can use this link for reference on what you can do or see on the mobile app: Compare mobile app features.

 

Meanwhile, you should be able to see customer invoices and other transactions in the app. We have a few troubleshooting steps that can help you view those transactions. You can follow the detailed steps in this link: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

If the same thing happens, you can contact our Customer Care Team about this matter. They can review your account and provide additional information of what is happening. You can reach them using this link: QuickBooks Online Support.

 

You can always get back to us if you encounter specific error message or code so we can review it as well.

dmsclean
Level 2

For the money that is charged, why in the world can you not view all customers invoices or receipts on the app?!?? Why do I have to go to online?

This has been this way since I have been using it. 4 years? Totally unacceptable, especially what QBO charges, and the generic "work around" answer is pathetic.

This is a major issue. Who wants to log in at their desk top or mobile browser in desktop mode to see customer data information?

I need to see past invoice and sakes receipts for reference. What a P.I.T.A to have to log in mobile browser and having to resize page (another issue because it's in desktop view and very small font)

Someone should escalate this and fix. Period.

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