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getting a receipt to show the correct balance

I'm using QBO and have various customers who pay large invoices in several partial payments. I want to be able to print a receipt showing the total invoice amount and the balance after they made that particular payment. Instead the "balance" column is giving me different and seemingly arbitrary numbers to what I would expect. See attached screenshots. 


Can anyone help me get the correct balance to show up on a receipt? i.e. if the total invoice amount is 9483.70 and the customer makes a payment of $500, I want the invoice to show the balance as being 8983.70, not 6969.35. 


Any help would be appreciated.


Screen Shot 2019-08-26 at 11.23.14 AM.png Screen Shot 2019-08-26 at 11.23.40 AM.png

1 Comment
QuickBooks Team

Re: getting a receipt to show the correct balance

Hello there, Admin2005. Let me route you to the right support.


I suggest getting in touch with our customer care support so this will be reported. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter a brief detail about your concern, then click Let's talk.
  4. Select either Get a callback or Start messaging.

You're always welcome to post in the Community. 

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