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Level 1

Gift Certificate Sales & Shipping Fees

Hello all, we are long time Quick Books Financial users but are fairly new to POS. We sell paper gift certificates as well as charge shipping fees to ship customers purchases.  I have set up departments and items for both Shipping and Gift Certs and we enter them as a normal sales receipt.  When we run end of day reports, the sales in these two categories will not be included in any of the sales reports we run, thus my numbers are understated.  I have tried to modify the reports but to no avail.  Does anyone have any idea why these items are not being included in my sales reports?  Thank you! 

QuickBooks Team

Gift Certificate Sales & Shipping Fees

I can share some information about your reports, SASCA.


You may need to consider running a gift card report to view these transactions. To run this report:

  1. Go to the Report center and click on Payments
  2. Select Payment Reconciliation and then Gift Card List.

This will show you all the transactions using those gift certificates. 


You can also refer to the following article on how to edit and save your reports for future use: Customize and save a report in QuickBooks Point of Sale.


I'm always here to help if you have any other concerns or questions. Let me know in the reply section below. Take care and have a wonderful day!

Level 1

Gift Certificate Sales & Shipping Fees

Thank you for your response, but it still is not solving our problem.  Why, if we have actual departments and items set up for Shipping Charges ( a service fee) and Gift Certificate Sales (a non inventory item) would they NOT show up on our department sales report?  I have modified all the sales reports to include these items, but they simply will not appear or be counted toward our daily sales - I CAN see them in the payments -gift cert report but shipping does not show up.  Is there a way to solve this?  thank you very much!

QuickBooks Team

Gift Certificate Sales & Shipping Fees

Hello there, SASCA.

Thanks for following the steps shared by my colleague and letting us know the result. I’ll help point you in the right direction, so the shipping charges and gift certificate sales will show on the report.

Based on the details, we’ll have to review the customization of the department sales report. Performing this task requires us to collate personal data to open an account.  

The security of your information is our priority, so I recommend contacting our Payments Support Team. Our specialists can access your company file and report in a secure space.

They’ll guide you through the process on how to fine-tune the report to make sure the mentioned items will appear on the report. Click here and choose your product to get the complete contact information.

Let me share this article to help you in your future tasks. It contains resources to get acclimated to the product’s processes and navigation: QuickBooks Point of Sale.

Keep in touch if you need help when working in QBO. Please know the Community has your back. I’m also here to assist further.

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