Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
I am livid. I spent 25 hours going through every charge for our members for all of 2022 to discover I was never paid for $5000 and QBO and intuit never bothered to return my phone call after I sat on hold for 30 minutes. Then they auto charged someone for $510 who didn't buy anything and she was livid she reported me for fraud. And lastly, QB refunded someone for a chargeback when I already refunded them. Sounds like Intuit does NOT have my back and I'll be leaving after 23 years. these are all UNaceptable by any human especially a biz owner. ***** you intuit.
Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
I understand that every penny counts when running a business, julie188.
Let me make it up to you by ensuring this gets further investigated.
We'd like to have someone review your complaints and may reach out to help assist with a resolution if possible.
We thank you for your understanding on this matter.
Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
Hi, julie188.
I know that hasn't been easy for you as you've already contacted our support about this issue.
We can see the chargeback, which is still being reviewed. The best course of action I can advise is to get in touch with our Payments support team and inform them that a refund was issued. You can use this link and choose your product to connect with an expert: QuickBooks Payments
If any issues arise or you have further concerns, don't hesitate to come back to the Community. We're always ready to help.
Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
here's one of the problems: your words: 'the BEST advice I have for you' which is TOTALLY LAME. that is lame advice and a lame solution. I already called Intuit and got NOWHERE. you are just part of the problem these days, no one answers the phone, can't get a human to answer your questions. only an email. the program keeps costing more money every few months and the service gets worse. The fact you emailed that I SHOULD get in touch with anyone is horribly pathetic. they don't answer phones at intuit. YOU SHOULD DO IT FOR ME. I am posting things here because it is the ONLY place you care about, your public view. In private intuit and QBO are sucking- the program is running so slow for 2 months now, it takes 3 minutes for a charge or email to go through. It is so painful and I have steered 3 people away from. using QBO just this week. DO SOMETHING about all these problems and THAT would be the BEST suggestion you can offer. You can see the problem, so fix it, don't just post telling me what to do. that is so lame.
Has anyone else had 25 sales receipts marked PAID that were actually never paid - and even just found out 6 months later? WTF is wrong with QBO and Intuit?????
PS - what about the 25 receipts marked PAID that were never paid????????????????????????? almost $5 thousand dollars you pretended to collect and never did. What????? or really WTF ? I don;t see a response to that. How dare you.
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