Has anyone experienced charges when a customer pays an invoice using the QB bank to bank payment?

Hi there, duffey-donna47.

There were changes made to ACH payments using the QuickBooks Merchant Services. ACH transactions are now charged 1% (capped at $10) of the total amount of the transaction. Transactions will now be deposited the next business day instead of the 2 or 3 days of processing. 

Payments processed before 3:00 PM PT will arrive at your bank the next business day. Later payments on the other hand will be sent to your bank the business day after. Let me share these articles for more details: 

• What Are The Fees For QuickBooks Payments?
• https://quickbooks.intuit.com/payments/pricing/

Let me share these articles with you for additional guidance and reference: 

• Fix Rejected ACH Payments or Fees in QuickBooks Payments
• Request a Rate Review of QuickBooks Payments Discount Fees

Don't hesitate to reach out to us again if you need anything else. We're always here to help. 

@duffey-donna47 

It is their new policy. You have to use another payment processor to accept ACH for free.