Has anyone found a software with better customer service? I can not get a hold of anyone in this company.

I appreciate you taking the time to share your experience with our QuickBooks Support Team, tropicblu.

Rest assured I'll escalate this by passing your feedback along to our management team. This way, they can discuss how to improve our service performance.

Let me make it up to you by providing another way on how to get in touch with our support team. I know you've already contacted them. However, they can pull up your account and check why your account is put on hold.

You can chat with a live support agent so you won't have to wait for a callback. Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us.
5. Choose Start a chat to connect with a support expert.

I'm adding these links for additional resources: 

• Understanding Payment Holds
• Resolve a non-sufficient funds (NSF) hold on your payroll service.

Feel free to leave a comment below if you need anything else. I'll be around whenever you have follow-up questions.

@tropicblu 

There are many options in the market but it will depend on your budget and needs eventually. Contact us should you need to purchase a 3rd party conversion service 8)