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Has anyone had issues with credit cards not wanting to stay linked or not being able to re-link if they become disconnected (but show they are connected)?

 
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QuickBooks Team

Has anyone had issues with credit cards not wanting to stay linked or not being able to re-link if they become disconnected (but show they are connected)?

Reconnecting your credit card account in QuickBooks is my priority, @nilaynpatel.

 

When you disconnect an account from online banking, it'll stay active. QuickBooks just stops downloading new transactions. Since you encounter issues with reconnecting the account, let's perform some troubleshooting steps so you can get back to working order. 

 

Before we start, did you receive an error message when trying re-link your credit card account? Any additional information would help us give the best resolution base on the error received.

 

To get started, let's try logging in to your QuickBooks Online (QBO) account using a private browser. This way, we can check if it's a browser data issue.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

Once logged in, go back and try to reconnect your credit card account again to double-check.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If they get the same result while using a private browser, I recommend switching to a different one. 

 

Just in case your credit card transactions won't download, you can check out this article for the detailed steps and information to fix it: What to do if you see a bank error or bank transactions won’t download.

 

If you need any additional assistance while managing your credit card account, you can leave a comment below. I'll be sure to get back to you.

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QuickBooks Team

Has anyone had issues with credit cards not wanting to stay linked or not being able to re-link if they become disconnected (but show they are connected)?

I'm back to ensure everything is taken care of, @nilaynpatel.

 

Were you able to reconnect your credit card account after performing the troubleshooting steps? I can provide further assistance if you encounter any issues with this.

I'll be more than happy to assist you again. Have a great day and take care always.

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