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@ckpconstmgmt wrote:How do you eliminate credit balances?
QB keeps customer credit balances in the A/R account, they show as a negative balance since they are really a liability. You need to apply those credit balances to customer invoices
Thank you; I understand the accounting behind that. Issue is - there is/are no invoice(s) so I assume one or more need to be created to then apply the credit balance(s) to?
Hello there, @ckpconstmgmt.
Yes, you'll have to create invoices for your customer to eliminate the credit balances as Rustler said. Let me walk you through the steps in how to create an invoice. Here's how:
If you want to send or print your invoice, you can read this article for the steps: Create invoices in QuickBooks Online.
I've also added an article to help you receive payments for invoices: Record invoice payments in QuickBooks Online.
If you have additional questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care, and have a good day.