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Have anyone received this message when trying ti attache a spreadsheet to an invoice? "For security reasons, we do not allow you to upload this type of file"

 
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Re: Have anyone received this message when trying ti attache a spreadsheet to an invoice? "For se...

Greetings, @kate5.

 

Let me share some details about the error when attaching a PDF file to an invoice.

 

Currently,  there are reports of files not attaching, and the engineering team is aware of it and hope to have more information soon. In the meantime, you can try removing the extra space before the extension. The file name should look like this "filename.pdf".

 

Here's how:

  1. Find and open the desired invoice.
  2. From the bottom left, select Attachments.
  3. Browse and select the document you want to attach.
  4. Select Open, then Save and close.

After that, let's try to add the attachment again. 

 

I also suggest calling our phone support to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available. 

 

We appreciate your patience while we're working closely on getting this issue fixed. Please let me know if you need anything else.

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