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Hello, How can I remove the paid Invoices from appearing on the Payment Vouchers? Please assist us.

 
Solved
Best answer February 25, 2020

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Highlighted
QuickBooks Team

Hello, How can I remove the paid Invoices from appearing on the Payment Vouchers? Please assist us.

Thank you for posting here in the Community, @khisendran.

 

I want to make sure that the paid invoices will not show in the payment vouchers in QuickBooks Online. Paid invoice shouldn't show in the voucher since this is already paid. 

 

To better isolate the problem, I suggest performing a few troubleshooting steps. To start, access your account using incognito to confirm if this browser issue. 

 

Use these hotkeys

  •  Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

Once logged in, try to check if the paid invoice still appearing. If the private browser works, you can clear the cache depending on which browser you're using through this helpful article: Delete Temporary Internet Files. If the private browser doesn't work, I'd suggest using another compatible browser.

 

 After that, sign back into your QuickBooks Online account. And try to check again if you are still able to see the paid invoice.

 

You can always run specific reports from the Reports menu. This way, you can view all items in your payment voucher. For more information, please check out this article: Showing all items in the Bill Payment voucher.

 

Let me know if you have another concern. I'm always here to help. 

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Hello, How can I remove the paid Invoices from appearing on the Payment Vouchers? Please assist us.

Thank you for posting here in the Community, @khisendran.

 

I want to make sure that the paid invoices will not show in the payment vouchers in QuickBooks Online. Paid invoice shouldn't show in the voucher since this is already paid. 

 

To better isolate the problem, I suggest performing a few troubleshooting steps. To start, access your account using incognito to confirm if this browser issue. 

 

Use these hotkeys

  •  Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)

Once logged in, try to check if the paid invoice still appearing. If the private browser works, you can clear the cache depending on which browser you're using through this helpful article: Delete Temporary Internet Files. If the private browser doesn't work, I'd suggest using another compatible browser.

 

 After that, sign back into your QuickBooks Online account. And try to check again if you are still able to see the paid invoice.

 

You can always run specific reports from the Reports menu. This way, you can view all items in your payment voucher. For more information, please check out this article: Showing all items in the Bill Payment voucher.

 

Let me know if you have another concern. I'm always here to help. 

View solution in original post

Highlighted
Level 1

Hello, How can I remove the paid Invoices from appearing on the Payment Vouchers? Please assist us.

Hello Michelle,

Understand that "Paid invoice shouldn't show in the voucher since this is already paid."

However, the paid INV#80501 was paid through journal posting instead of using Vendor Pay Bills option.
Thus, now we are facing this paid INV#80501 still prompting as Due Amount when we initiate new payment for the current invoices, although the AP Aging Report shows "zero " balance.
Kindly assist.

Thanks,
Khisen

Highlighted
QuickBooks Team

Hello, How can I remove the paid Invoices from appearing on the Payment Vouchers? Please assist us.

Thanks for clearing that out, @khisendran.

 

You'll need to link the Journal Entry that you made to your vendor's invoice (bill). This way, the bill will be marked as paid and will no longer show up on the voucher.

 

Please know that when creating the JE, make sure that the account to be credited  is the Accounts Payable. After that, you can now pay the bill and add the JE as the payment. I've attached some screenshots below that will outline this process for your reference:

JE1.PNG JE2.PNG JE3.PNG

To give you more details about creating Journal Entry and paying bills in QBO, please see these links: 

Drop a comment below if you have questions about working with QuickBooks. I'm here to help make running your business more easy. Take care!

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