Hello. I cant press the green button "Save and new" or "Save and close" in any tab. I try making a new invoice, nothing. I tried receiving a payment and nothing.

Hello there,@finance59.

Let's perform some browser troubleshooting steps, so that we can save and close your invoice.

Unexpected behavior in the product is a common result of outdated internet files that need to be cleared. We can start by using a private window to determine if the issue is related to the browser that's being used.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl+Shift+N 
• Mozilla Firefox: press Ctrl+Shift+P 
• Internet Explorer: press Ctrl+Shift+P 
• Safari: press Command+Shift+N

If it works fine with a private browser, I suggest clearing your browser's cache to start fresh. 

If the same thing happens, I recommend contacting our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further.

Here's how to contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

Have a great day ahead.

Thanks but i doesnt work.

I tried a private window, clearing cache, another computer, another browser, and nothing.

 Is an issue of the page may be. I need to create invoice urgently.

The customers support took 1 hour to reply and do nothing.

Hi there, finance59.

You might want to try using the QuickBooks Online mobile app. If you haven't downloaded the app, you can open this link to begin the process: How to download the QuickBooks Online mobile app. Once done, log in to your account and try creating the invoice. 

If the same thing happens, please contact our Customer Care Team again. We will need to investigate what's causing this behavior with our engineers.

Here’s an article for our support hours and the steps on how you can reach out to us: 

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

If you have other questions or concerns about QuickBooks, you can always visit us here. Thanks.

This still happens.

I don't want to make around 200 invoices from a mobile app.

Need to get this fix ASAP. The customer support doesn't help me

Hello, finance59.

Thanks for trying the recommendations listed above to get this fixed.

Since clearing the browser cache and a private window didn't do the trick, I suggest reaching out to a member of the Support Team. After a bit more research, not being able to select "Save and new" or "Save and close" appears to be a known issue. The engineers have been made aware of this problem and are working to get it resolved as quickly as possible. An agent will be able to add you to the list of affected companies, and once you're added you'll receive email notifications regarding updates and the resolution. Here's how to contact Support:

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you.

Once you're connected, an agent will be able to assist you further. You may want to mention that you believe the problem is related to the ticket #39834.

Please feel free to comment below to let me know how the conversation goes. I'll be here to help in any way that I can.