Hello! My bookkeeper (through Live Bookkeeping) asked me to book an appointment, but when I click "schedule appointment", I'm not given any options to book a time.

NotSureWhatToDo · ‎October 20, 2020

I then contacted my bookkeeper to let him know I was having this issue and he said it sounds like a technical issue that I'd need to get resolved with the engineering team. The whole time selection time is totally greyed out, so I can't even see times weeks out from now.

JamesDuanT · ‎October 20, 2020

Let's get this working, NotSureWhatToDo.

Cache helps your browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:

Open a private browser and log in to your QBO account. It uses but doesn't store cache.
If you can shedule an appointment successfully, we can go back to your regular browser and clear the cache.
Other supported browsers are good alternatives, too. Each of them uses a different cache.

If the same thing happens, contacting our Technical Support Team would be our best course of action since the troubleshooting steps didn't work. They can review the situation and provide additional steps to get this working. You can reach them through this link: Contact Support.

Let us know how this goes so we can review on it. Have a great day!

View solution in original post

JamesDuanT · ‎October 20, 2020

Let's get this working, NotSureWhatToDo.

Cache helps your browser's background processes run smoothly. However, it can also cause issues when piled up. Here's how to get rid of any-cache related concerns:

Open a private browser and log in to your QBO account. It uses but doesn't store cache.
If you can shedule an appointment successfully, we can go back to your regular browser and clear the cache.
Other supported browsers are good alternatives, too. Each of them uses a different cache.

If the same thing happens, contacting our Technical Support Team would be our best course of action since the troubleshooting steps didn't work. They can review the situation and provide additional steps to get this working. You can reach them through this link: Contact Support.

Let us know how this goes so we can review on it. Have a great day!

NotSureWhatToDo · ‎October 22, 2020

That solved it, thanks!

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Hello! My bookkeeper (through Live Bookkeeping) asked me to book an appointment, but when I click "schedule appointment", I'm not given any options to book a time.