Hello, Recently I have a problem with sending Invoices from QB system, I've tried to send it twice, but no one received any email, could you check how it can be fixed

Hello valeria-shadkik,
 

Let’s get through with this so you can send those emails to your customers. Do you receive an error message after sending the invoice?  To get this resolved, let’s try the best solutions for when customers aren’t receiving your email.
 

Here are possible reasons why, and how you can fix the problem. To start, let’s reset your email address. I’ll show you how:

1. Go to the Gear Icon.
2. Under Your Company, select Account and Settings.
3. In the Contact info section, review each email address, then make changes as needed.
4. Select Save and then Done.

If the solution above doesn’t work, ask your customers to check their junk mail and spam folders. If the email is still not found, clear and re-enter your email address. Here’s how:

1. Go to the Gear icon.
2. Under Your Company, select Account and Settings.
3. In the Contact info section, select Email.
4. Clear the Company email field and enter the desired address, even if it appears correct.
5. Select Save and then Done.
6. Send yourself a test transaction.
7. If you still don't receive the email, try using a different email address that has a different domain.

If the issue persists, I suggest contacting our Customer support team. They have tools that can access your account and so we can add you to the list of affected users. Let me show you how:

1. Select Help (?) at the top right.
2. Click Contact us to connect with a live support agent.
3. Enter your concern, then hit Let’s talk.
4. Select a way to connect them.

Let me know how it goes or if you need further assistance. I’ll be around to help. Take care!

@valeria-shadskik ,

Explore this 3rd party payment service and try send your invoice from there.

https://veem.grsm.io/veems