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kmndz02
Level 1

Hello, we have international vendors that we pay via ACH. One of them wants to change their bank information. How do we change the international bank details via QBO?

 
4 Comments
Joesem M
QuickBooks Team

Hello, we have international vendors that we pay via ACH. One of them wants to change their bank information. How do we change the international bank details via QBO?

Hello there, @kmndz02.

 

Let me be the first to welcome you to the Community space. I’m here to share how to change the bank information of your vendor.

 

You have to change the payment method from Online Bill Pay to paper checks. Then toggle it back within QuickBooks Online. Once done, the system will ask you to re-enter their bank account information or to send them a new request.

 

To reconnect the bank or send an invitation follow these steps:

 

  1. Go to Expenses.
  2. Select Vendors at the top.
  3. Find and select a vendor to open it.
  4. Check the banner on top and select accordingly:
  5. For invitations: Select Manage invite.
  6. For manual bank entry: Select the Change payment method to check.

 

You may refer to these articles for additional information about Online Bill Pay:

 

 

Let me know if you have any other questions by using the Reply option below. I'll b here to help. Have a great day ahead! 

kmndz02
Level 1

Hello, we have international vendors that we pay via ACH. One of them wants to change their bank information. How do we change the international bank details via QBO?

Thank you for your response.

 

Unfortunately, this only works for vendors that are in the US.

The banner to change the payment method does not exist for international vendors.

 

Is there a workaround?

kmndz02
Level 1

Hello, we have international vendors that we pay via ACH. One of them wants to change their bank information. How do we change the international bank details via QBO?

This option is only available to US vendors. I need to change an international vendor.

The banner to change the payment method to check is not available to every international vendor we have.

Is there a workaround?

MaryAnn_E
QuickBooks Team

Hello, we have international vendors that we pay via ACH. One of them wants to change their bank information. How do we change the international bank details via QBO?

Hi there, @kmndz02.

 

Thank you for reaching out to the Community. I'd be glad to lend a hand with getting in contact with the correct support.

 

To change the bank information of your international vendors, I suggest contacting the Online Bill Pay Support team. One of them will be able to pull up your account and perform the necessary action on your behalf.

 

We want to be the one assisting you with the process. However, the Community is a public space, and we're unable to access your account and process your request.

 

The steps below can surely help you get in touch with our Customer Care Team. Before doing so, please check out our support hours here. Then, follow these steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start messaging or Get a callback.

 

You can also share the details of your concerns here, so we can help you out. For more information about Online Bill Pay, feel free to check this article: What is Online Bill Pay?.

 

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.

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