Merchant accounts in QuickBooks Online (QBO) are subject to approval and eligibility, Vadim. I want to ensure you meet all the requirements so your customers can pay online.
In QuickBooks, make sure you have QuickBooks Payments set up in your account to manage and track customer payments seamlessly.
After connecting QuickBooks Payments to QBO, let's set up your deposit account where you want to record the payments by following Step 2 in this article: Set up your QBO account so customers can make online payments.
Once done, let's proceed with setting up payment methods for your customer:
- Go to the Settings icon and select Account and Settings.
- Select the Sales tab and choose the Invoice Payments section.
- Put a checkmark on the Accept ACH option.
- Then, click Save, and select Done.
Additionally, ensure that you've set up the correct Online Delivery so that payment options will appear when sending invoices to customers:
- Go to the Settings icon and select Account and Settings.
- Select the Sales tab and choose Online Delivery.
- From the Additional email options for invoices dropdown, select Online Invoice.
When your clients want to pay their invoices, you need to record that payment to connect it to the invoice to balance your accounts. For more details, see how to record invoice payments in QuickBooks Online.
If you have other concerns about payment methods, please don't hesitate to reply below. I'm always here, ready to lend a hand. Stay safe.
