Hey Sasan Goodarzi, CEO..."RE: A message from our CEO" email: we are losing customers by the minute. What are you doing to help us? My local gym can freeze payments...

I'm curious, what would you like intuit to do that would fit in your definition of "stepping up?"

Other companies are "stepping up" and trying to protect their employees, but I have heard of nothing in terms a company stepping up to help their customers in some way.  Though the fed has said no evictions, no foreclosures, nothing relieves the owner of the debt, payments missed will still have to paid in the future.

A subscription is voluntary, it can be canceled.  Office depot sells accounting columnar pads, and spreadsheets work too to keep accounting records.  

Well, let's see:  credit card companies and banks waiving late fees, government extending filing dates, restaurants providing free food for seniors, car manufacturers holding payments... should I go on?  But Intuit is going to "be there for us with customer support" wow.  How about helping with subscription payments instead of constantly raising the price? 

I'm not the only one with this observation.  See here:  https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/what-is-quickbooks-doing-to...

Thanks for visiting the Community, @john142. I appreciate the effort you're putting in to keep your business going while facing this time of uncertainty.

Our marketing team is now working to ensure continued service to our customers. Someone will get in touch with you through a Private Message here in the Community.

Please be on the lookout for a private message to continue this discussion and explore some options on how we can help.

Very simple- waive monthly fees for a couple months or until we all get back to "work." Adobe and Spectrum have all stepped up and waived monthly fees for at least 2 months. No hassle or anything. And I'm sure several other companies are doing the same. That is what would help small businesses during all of this.

Can someone get in touch with me? I have been trying since Friday to actually speak with someone. Called customer service and was told I can't speak to a manager after they gave me the runaround. Emailed my accountant to see if I could be in touch with a rep. I don't have a direct contact. The only contact I can get is to go through the help on quickbooks online. 

Hi @goldilockspromos.

I know how important it is for you to speak with our technical support. However, due to the pandemic, we've slightly changed our line support to address the health and safety concerns of our workforce. Rest assured that we're committed to helping you with whatever concerns you may have. You can start a conversation with one of our chat representatives for the time being. I'll guide you on how to contact them.

1. Go to Help.
2. Click Contact Us.
3. Type in your concern under What can we help you with?
4. Select Let's talk.
5. Choose to Start messaging.
6. Enter your required information, then click Send message.

I've also added a tag on your reply so someone from our team would reach out to you about your subscription.

Please let me know if there's anything else I can help you with.