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Level 1

Hi. I made yesterday an invoice, after save and close it. I could not find it. Why? It affected my inventory and sales but i dont see the invoice

 
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QuickBooks Team

Hi. I made yesterday an invoice, after save and close it. I could not find it. Why? It affected my inventory and sales but i dont see the invoice

Hi there, miltonw16581.

 

After saving the invoice, you can automatically find this transactions on the Sales tab.

 

If you can't find the transaction, I suggest clicking the magnifying glass and find it from there. I attached a screenshot for visual reference.

 

 

 

If the issue persists, I suggest logging in your QuickBooks account using via a private browser. This way, you'll see if you get the same result. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache. This might be also the reason the invoice you made you could not find it.

 

Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please check this article to see different ways on how you can send your invoices to your customer: Send an invoice.

 

 

Don't hesitate to post again if you have other questions related with QuickBooks. I'm always here to help you.

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