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Ctdonnelly
Level 1

Hi - I need to cancel my subscription and every time I hit the button the website says "Something's not quire right. It's probably us. Come back later and try again".

 
1 Comment 1
MarsStephanieL
QuickBooks Team

Hi - I need to cancel my subscription and every time I hit the button the website says "Something's not quire right. It's probably us. Come back later and try again".

Hi there, @Ctdonnelly.

 

Sometimes the stored browser in your data is the cause of this error. I suggest clearing the browser's cache to isolate this. You can use the incognito browser to check if you can cancel it there and go back to your regular browser to clear the cache. An alternative way is to use another supported browser in QuickBooks.

 

Here are the shortcuts keys for opening an incognito browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari: + Option +
  • Internet Explorer & Mozilla Firefox: Ctrl + Shift + P

If you can see the same error, I suggest contacting QuickBooks Customer Care team to verify and check further what has caused this issue to point out what specific resolution can be done. You can also ask them to cancel your subscription.

 

This article will give you more information about what will happen to your QuickBooks Online data after you cancel?

 

Count me in if you  need anything else. I'm here to help. Take care.

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