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bc-duke
Level 1

Hi, my display settings got off some how. When I pull up a customer I can't see anything like invoice #, date, etc. How do I change this back? Thanks!!!

 
1 Comment 1
Rubielyn_J
QuickBooks Team

Hi, my display settings got off some how. When I pull up a customer I can't see anything like invoice #, date, etc. How do I change this back? Thanks!!!

I'd be glad to fix your display settings in viewing a customer,  @Can not get started.

 

We can perform some troubleshooting steps to fix this. It could be that the cache stored in your browser is causing the issue. Let's start by accessing your account through an incognito browser.

 

You can use these keyboard shortcuts:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If this works, you’ll have to go back to your regular browser and clear the cache. If not, try using other supported browsers.

 

You may also consider learning more about setting up and assigning customer types in QuickBooks Online.

 

Just click the Reply button if you have other queries. I'd be glad to help you. Keep safe and healthy.

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