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Level 1

Hi - QB says a customer paid invoice, however the money was not withdrawn from their account nor deposited into ours. Paid 10/20?

 
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QuickBooks Team

Hi - QB says a customer paid invoice, however the money was not withdrawn from their account nor deposited into ours. Paid 10/20?

Let's take a look as to why the payment isn't deposited in your account and I'm here to help you with that, ss2932.

 

We deposit your funds within 5 to 7 business days after your first payment. It's possible there's a delay in your bank's end when verifying/processing electronic deposits. 

 

Your deposit cutoff time is 3 pm PT. Payments processed after 3 pm goes into the next deposit.  You'll want to wait for the funds until the 29th to give a leeway of the bank's delayed processing.

 

However, if the payment is still not deposited in your account, I suggest reaching out to our Merchant Services Support Team to help you verify the payment. They have the tools to pull up your account in a secure environment. 

 

For future reference, you'll want to visit this article for more information about payments: QuickBooks Payments FAQ.

 

Feel free to let us know if you need anything else about payments. I'll be right here to help.

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