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Home Depot Commercial Revolving Charge will not connect. I’ve gone thru all of the posted recommendations

 
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QuickBooks Team

Re: Home Depot Commercial Revolving Charge will not connect. I’ve gone thru all of the posted rec...

Hi there, jzdevore.

 

I'm glad to see you dropping by here in the Community. Allow me to help you connect the Home Depot Credit Card account in QuickBooks.

 

Right now, I'm unable to find any ongoing issues posted in the system concerning the Home Depot bank connection. To get back on track, I would suggest running through some basic browser troubleshooting, such as using a private browser or a different web navigation tool.

 

To identify the list of supported browsers you can use for QBO, I'm attaching the article I find helpful on this: 

 

System requirements for QuickBooks Online, Accountant, and Self-Employed.

 

In case this works, you can proceed with clearing its cache to ensure the application runs in clean slate. If there's a need for you to upload bank transactions, you can import them manually by exporting the infoirmation from your bank's website and import them to QuickBooks.

 

For additional insights, I recommend visit the support link below:

 

Import transactions from other sources.

 

Thanks for coming to the Community, I'll keep an eye out for your response with regards to connecting your Home Depot bank.

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Re: Home Depot Commercial Revolving Charge will not connect. I’ve gone thru all of the posted rec...

According to the Home Depot tech representative I spoke with after trying the recommended solutions;  there is a problem with Home Depot Commercial Revolving Accounts connecting to QB.  He said it’s a known issue and doesn’t know when, and if, a solution will be found.  I’ve had no issues with connecting individual consumer Home Depot Accounts or any other bank account.

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