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omar-level10over
Level 1

Horrible customer service and platform

 
2 Comments 2
RCV
QuickBooks Team
QuickBooks Team

Horrible customer service and platform

Providing the best service for our customers is what we always aim for, omar-level10over. 

 

I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. We have various support that can answer your questions. by reaching out to our Chat Support or here in the Community space. You can post here your concern so that I can help you. This way, I can provide you with the resolution which can get you back to working on your business. We also have All-Stars and other users who hang out here in the Community and can provide the answer.

 

Nonetheless, if you want to reach out to our Customer Support Team, you may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Feel free to visit our Account management page for more insights about running and managing your business in QuickBooks.

 

The Community will always have your back if you need anything else in QucikBooks Online (QBO). Assistance is just one click away. Have a great day. 

Fiat Lux - ASIA
Level 15

Horrible customer service and platform

@omar-level10over 

Any specific issue?

 

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