This is not the kind of service we want you to experience with us, @carol_longacre88.
Your opinion and suggestion are important to us. Rest assured, I'll take note of your feedback and pass it along to our product team. They are always on the look to improve our product and customer service.
Nevertheless, can you share with them the issue you're having with? I'd appreciate any additional information you'd share.
Should you need to learn some tips on managing your QuickBooks Online (QBO) account, visit our Help articles page for reference.
Fill me in the comment section below. I'm always around to help.
