Thanks for coming to the Community. I can help you get around and fix your concern.
To help us isolate this issue, let's open a sample company file. Then, check if you're able to see the Shipping option under the File menu.
If your own company file opens up automatically, go to the File menu.
Select Close Company and the No Company Open dialog box will appear.
Click the Open a sample file drop-down menu.
Select the sample business that most closely matches your own.
If there are no issues in the sample file, this unexpected behavior is due to data or file corruption. Run the Verify and Rebuild utility to fix the issue.
Click the File menu.
Go to Utilities, then choose Verify Data.
If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the back up is finished.
Click OK when you get the message "Rebuild has completed".
Run Verify Data again to check for remaining data damage.
If the Shipping option is still not showing as well in the sample account, then we'll need to upgrade your QuickBooks to its latest version.