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How can I apply a payment from a customer who is not on the invoice?

I had to invoice an elementary school for rental of a facility.  When the payment arrived it was from the county school organization.  I don't want to change the name on the invoice, but I don't see a way to apply payment from the county on the elementary school's account.  Is there a workaround?

Solved
Best answer February 27, 2020

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Moderator

How can I apply a payment from a customer who is not on the invoice?

Hello @MLMattersRox,

 

You can enter the payment as an open credit and transfer it to your customer on the invoice to mark it as paid. But you'll have to create a clearing account first to be used as the holding account to transfer the payment.

  1. Go to Lists.
  2. Select Chart of Accounts.
  3. Under Account, select New.
  4. Choose Bank.
  5. Enter Clearing Account as the name of your account.
  6. Click Save & close.

Once done, you'll have to record the payment and transfer it by creating a journal entry. You can read this article for detailed instruction: Transfer customer credit from one job to another.

 

I've got you this helpful article in case you need some ideas printing and emailing an invoice: How to email or print an invoice?

 

Reach out to me if you have any other concerns. Thanks!

View solution in original post

3 Comments 3
Highlighted
Moderator

How can I apply a payment from a customer who is not on the invoice?

Hello @MLMattersRox,

 

You can enter the payment as an open credit and transfer it to your customer on the invoice to mark it as paid. But you'll have to create a clearing account first to be used as the holding account to transfer the payment.

  1. Go to Lists.
  2. Select Chart of Accounts.
  3. Under Account, select New.
  4. Choose Bank.
  5. Enter Clearing Account as the name of your account.
  6. Click Save & close.

Once done, you'll have to record the payment and transfer it by creating a journal entry. You can read this article for detailed instruction: Transfer customer credit from one job to another.

 

I've got you this helpful article in case you need some ideas printing and emailing an invoice: How to email or print an invoice?

 

Reach out to me if you have any other concerns. Thanks!

View solution in original post

Highlighted
Level 1

How can I apply a payment from a customer who is not on the invoice?

Thanks!  This seems to have done the trick.

Highlighted
Moderator

How can I apply a payment from a customer who is not on the invoice?

Glad to hear that my colleague was able to resolve your question, @MLMattersRox.

 

We'll always be here to help you if you have any other QuickBooks questions. Have a wonderful weekend ahead!

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