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Level 1

How can I change the field label from "Ship To" to "Job Site"?

I do not ship, I go work in other people's homes I often have clients who are very ill, and have a power of attorney paying my invoices. It is very confusing for clients to see "Ship to Addess" when they need to see "Job Site Address" often for legal reasons. Can someone please tell me how to change "Ship to" to "Job Site" for all my forms?

1 Comment
QuickBooks Team

How can I change the field label from "Ship To" to "Job Site"?

Hi there, obr.

Thanks for joining the Community today. Let's get this address concern sorted out for you.


Currently, changing the "Ship to" address to "Job Site" address in QuickBooks Online is not yet an option for us. However, you can remove the Shipping option on your templates and add a new field for Job Site.


I'll show you how:

  1. Click on the Gear Icon.
  2. Select on Custom Forms Styles.
  3. Under Action, click on Edit.
  4. Click on the Content tab.
  5. Click on the portion where you'll be able to see the "Ship to" portion.
  6. Remove the check mark for Shipping under the display tab at the bottom.
  7. Click on Custom Field.
  8. Then, add the Job Site in any of the given fields.

Also, I encourage you to submit feedback, which is sent to the Product Development Team for review when determining features to be added in updates.  You can do this from within QuickBooks Online by selecting the Gear icon and clicking Feedback or by going to the following link:


This should keep you moving today. Please know that the Community has your back should you have any questions. Have a good one.

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