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How can I correct a payment that shows zero on the transaction report but the invoice payment shows received $4250?

 
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How can I correct a payment that shows zero on the transaction report but the invoice payment shows received $4250?

Hello @lola6,

 

Welcome to the Community. I can share some clarification about how you can correct the payment in QuickBooks Online.

 

If you want to correct the amount, you can do it within the report. Search for the payment and click 0.00 under the Amount column.

 

Here's how:

 

  1. Open the transaction report.
  2. Search for the payment showing as zero.
  3. Click the amount. 
  4. Below Amount received, change the amount.
  5. Choose the invoices you want to apply the payment.
  6. Hit Save and close

Also, the payment showing with the amount of $4250 may be a different transaction. To verify, you can open the payment and check the invoices link to it.

 

Please follow these steps:

 

  1. Open the payment.
  2. Scroll down and review the invoice with a checkmark. It means that the payment is applied to that invoice. 
  3. Hit Save and close.

Additionally, I recommend visiting the following article to get the most out of your financial reports in QuickBooks: Customize reports in QuickBooks Online.

 

Please know that I'm just a post away if you have any other questions. Take care.

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