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Best answer October 12, 2020
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I appreciate the screenshot that you gave, @aya-kobayashi.
I've got some clarifications to give regarding this tax rate concern.
When using the Automated Sales Tax in QuickBooks Online, the tax figures will be displayed in the decimal form once printed. You will only see and select the rate in percentage upon creating the transaction since the tax calculation is system generated and based on your location.
Moreover, having the tax rate to show up in percentage form is only available to the old version of the Sales Tax set up.
If you want to have it back to the percentage set up, you can reach out to our phone support. They have the available tools that can set your sales tax feature to manual.
Here's how:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
Please know that you can always visit the Community if you have any other questions. I'll be around to help. Take care!
Hello aya-kobayashi,
Sales tax based on location actually don't have rates, you'll only see the number value before the total amount. On the other hand, added tax rates will already show the tax rates in a percentage format. Can you send out screenshots, so we can double-check this? Thanks in advance.
Hi,
Thank you for fast reply.
This is the part of estimate.
Here you see sales tax rate is not shown as % format.
I appreciate the screenshot that you gave, @aya-kobayashi.
I've got some clarifications to give regarding this tax rate concern.
When using the Automated Sales Tax in QuickBooks Online, the tax figures will be displayed in the decimal form once printed. You will only see and select the rate in percentage upon creating the transaction since the tax calculation is system generated and based on your location.
Moreover, having the tax rate to show up in percentage form is only available to the old version of the Sales Tax set up.
If you want to have it back to the percentage set up, you can reach out to our phone support. They have the available tools that can set your sales tax feature to manual.
Here's how:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
Please know that you can always visit the Community if you have any other questions. I'll be around to help. Take care!
