Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

How can I find my archived customers that went missing with I integrated TSheets to Quickbooks?

I need to add customers back into system after integrating, but can't find the list which is archived.
1 Comment
QuickBooks Team

How can I find my archived customers that went missing with I integrated TSheets to Quickbooks?

I'm here to help add back in those inactive (archived) customers in QuickBooks Online, Tonyrip.

 

Inactive customers are hidden from the list and reports. To find them, you can pull up the Customer Contact List report. Then, filter it to show deleted names.

 

Let me show you how:

 

  1. Go to Reports from the left menu.
  2. Find and open Customer Contact List.
  3. Click Customize.
  4. Select Filters.
  5. Mark the Deleted box, then choose Deleted.
  6. Choose All customers.
  7. Click Run report.

To add them, you can manage them through the Sales page. Then, follow these steps outlined below:

 

  1. Go to Sales from the left menu, then Customers.
  2. Select Settings ⚙, then mark Include inactive.
  3. Hidden customers show Name (deleted).
  4. Find the customer and in the Action column, select Make Active.

Feel free to visit this link for additional information: Make a customer inactive and then active.

 

Stay in touch with me if you need anything else about managing customers. I'm always around to help you.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us