I appreciate the time and effort you've spent with one of our phone support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
If you're using QuickBooks Desktop Basic or Enhanced Payroll, Intuit will only process your request once you submitted your tax payment. Then, they'll debit your account on the taxes that were auto deducted.
If you're using QuickBooks Assisted Payroll, we need to contact our Payroll Assisted Support Team. They'll pull up your account in a secure environment. Then, they'll process your request not to deduct your federal taxes from your business payroll direct debit.
Here's how to reach out to them:
Click Help on the top menu.
Choose QuickBooks Desktop Help.
Tick Contact us.
Tap Search for something else.
Enter your concern in the Tell us more about your question: field.