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robinsonchris16
Level 1

How come it looks as if my account has been delete. I cant talk to an expert because of it. They are still getting paid. What do I ?

 
1 Comment 1
katherinejoyceO
QuickBooks Team

How come it looks as if my account has been delete. I cant talk to an expert because of it. They are still getting paid. What do I ?

Welcome to the Community, @robinsonchris16. I'm here to help ensure you're able to see your data and get back to business. 

 

First off, let's ensure you are logged in to the correct account and correct website to see all your data. Here's the link: https://c17.qbo.intuit.com/qbo17/login?webredir

 

If you're having trouble logging in, click the I forgot my user ID or Password link to recover your credentials. It will take you to the Get help signing in to QuickBooks window. 

 

Then, follow these steps below: 

 

  1. Key in your phone number or email address in the field box, then click Continue.
  2. Select an option to reset your login information: Get a code emailed to or Recover my account a different way.
  3. Hit the Continue button. If you used your email address to verify the account, you’ll receive an email with your user ID.

 

For password reset, you can follow the same procedure above. After performing the steps, you'll receive an email with a password reset link. 

 

However, if you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. I suggest following the steps that fit your situation as the troubleshooting is scenario-based. 

 

Should you need to speak with our Customer Care team to verify your account, you can still chat with us without having to log in to your account through this link: https://help.quickbooks.intuit.com/en/contact

 

Feel free to post a reply below if you have any other questions with QuickBooks Online. I'm always here to help. Have a great day ahead.

 

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