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Hi there, @milly1. Let’s start by linking your invoice to the payment received. I’d be glad to show you the steps below. Here’s how: (See screenshots below for additional reference)
If you are now ready to deposit in your bank the payments you received, please follow the steps below:
There's a resource that contains multiple articles to troubleshoot reconcile issues that I recommend: Reconcile Hub. I'll always be right here if you still need my help!