How do I cancel or reverse bank transfer payment (all of it to start over OR just credit customer back a partial amt. because forgot to do his commission) to an invoice?
This was for an invoice I created for a customer and before I processed the authorized ACH bank transfer, I forgot to put his discount percent (cuz a dealer for us) and charged full amount. Because it's a bank transfer I can't do anything at Merch. services. I guess I just put a check in the mail for the overpayment then? And, then there was a credit made to that invoice so wonder how to get rid of that. Meaning after I processed the wrong amount I went in and added the 35% discount in that box which gave a credit balance so a credit was automatically done so the invoice says Zero.