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debbie9
Level 1

How do I clear the balance on an invoice that the customer is not going to pay?

I have an invoice from last year with a remaining balance that I don't expect the customer to pay.  I would like to accept the invoice as paid at this point.  How to I eliminate the balance so it stops coming up as an unpaid invoice?  I really don't understand how to do credits.

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Best answer December 10, 2018

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SkinnyRaven
Level 8

How do I clear the balance on an invoice that the customer is not going to pay?

I use a service item (linked to an expense account write off) on a credit memo for the amount of the invoice, next I go to recieve payments and apply the credit memo to the open invoice.

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3 Comments 3
susand1
Level 1

How do I clear the balance on an invoice that the customer is not going to pay?

I had our accountant write off certain invoices.  Which he did as a journal entry which just took the total $ amount and applied to A/R.  I would like to be able to use the write off credit to apply to the particular invoices so that don't keep showing on my aging.  How do I do this?
SkinnyRaven
Level 8

How do I clear the balance on an invoice that the customer is not going to pay?

I use a service item (linked to an expense account write off) on a credit memo for the amount of the invoice, next I go to recieve payments and apply the credit memo to the open invoice.

VeteranHomeDesigns
Level 1

How do I clear the balance on an invoice that the customer is not going to pay?

For others looking for help on issues like such. If you generated an estimate that you created the invoice from, open the original estimate that is linked to the invoice in question, and you should see each line item what has been invoiced and what is remaining. Modify the original amount column to reflect the invoiced or paid amount to date. 

 

I create all of my invoices from estimates, so everything is linked back to that estimate id. If you only create invoices, it should still apply the same method rather you will adjust the invoice in question by modifying product or service cost to reflect the amount that has been paid to date.

 

Save and Close or Save and Send, I save and close, then re-open the estimate or invoice and you will see there is a zero balance, this should also keep your books correct. Hope this helps others having similar issues.

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