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debbie9
Level 1

How do I clear the balance on an invoice that the customer is not going to pay?

I have an invoice from last year with a remaining balance that I don't expect the customer to pay.  I would like to accept the invoice as paid at this point.  How to I eliminate the balance so it stops coming up as an unpaid invoice?  I really don't understand how to do credits.

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Best answer December 10, 2018

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SkinnyRaven
Level 8

How do I clear the balance on an invoice that the customer is not going to pay?

I use a service item (linked to an expense account write off) on a credit memo for the amount of the invoice, next I go to recieve payments and apply the credit memo to the open invoice.

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2 Comments
susand1
Level 1

How do I clear the balance on an invoice that the customer is not going to pay?

I had our accountant write off certain invoices.  Which he did as a journal entry which just took the total $ amount and applied to A/R.  I would like to be able to use the write off credit to apply to the particular invoices so that don't keep showing on my aging.  How do I do this?
SkinnyRaven
Level 8

How do I clear the balance on an invoice that the customer is not going to pay?

I use a service item (linked to an expense account write off) on a credit memo for the amount of the invoice, next I go to recieve payments and apply the credit memo to the open invoice.

View solution in original post

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