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As stated there is only one a/r or a/p account
QB works on names, think of the customer name as a sub account of a/r. So all transactions for that customer are in that named sub account. As a result there is no reason to create or use additional a/r or a/p accounts.
Hi there, @sflaa1.
Thank you for reaching out to the Community.
QuickBooks Online allows you to create multiple A/R accounts. However, it's not designed to work with them. Also, the initial A/R account created will be its default in tracking A/R balances. For this reason, we can't change the default A/R account assigned by QuickBooks. Alternatively, you can track two types of income with the use of sub-accounts.
I understand the importance of this feature to your business. Rest assured, I'll personally send this feedback to our product developers. This way, it might be given a chance to be added to our next products update.
I suggest visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Here's the link: The QuickBooks Blog.
For further guidance, you can check out this article: How to group Accounts Receivable or Accounts Payable account types.
If you have other questions we can help you with, feel free to swing by the Community! Have a great day!
As stated there is only one a/r or a/p account
QB works on names, think of the customer name as a sub account of a/r. So all transactions for that customer are in that named sub account. As a result there is no reason to create or use additional a/r or a/p accounts.
Thank you Rustler. I guess the good news that I discovered is that even though there is a single AR account, by using divisions, the AR for each division is reported independently. So that solves my issue on the reporting side of things. Thanks again for your help. Steve
Hi AileneA - Thanks for the information. I will leave a post in the feedback as I think it would be a great improvement to offer the user to define the AR/AP/Equity accounts to be used by different "Divisions". We use divisions to distinguish our different locations it it works well with the user defined accounts being able to define which division they are associated. Thus, it would allow for Balance Sheets that are truly "unique" to each division. Thanks again, Steve
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