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kathywelch07
Level 1

How do I edit bank information for an international vendor?

 
1 Comment 1
JamesDuanT
Moderator

How do I edit bank information for an international vendor?

Let's update your vendor's bank information, kathywelch07.

 

Before we can update it, we'll need to change the payment method back to Check. Toggling the payment method will allow you to enter the updated bank information.

  1. Select Expenses on the left menu and go to the Vendors tab.
  2. Search and click the vendor. There will be a box at the top saying BILL PAY ONLINE
  3. Click the CHANGE PAYMENT METHOD TO CHECK link and confirm action.
  4. It'll be asking you to invite the vendor to online bill pay. Click the link and enter new bank info or send a new invite to the vendor.
  5. Complete the details and save the changes.

You can also use this link for reference: Change a vendor payment method.

 

If you're unable to update the bank information, we can do a few troubleshooting steps. Cache might have contributed on this unexpected result that we have right now. Though it helps your browser's background processes run smoothly, this can also cause unexpected issues when piled up. Here's how to get rid of any cache-related concerns:

  1. Open a private browser and log in to your account. It uses but doesn't store cache.
  2. If you can update the vendor's bank information successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Here are some additional links that are related to updating the vendor's bank information:

If none of the steps above work, I'd recommend contacting our Customer Care Team. They can review the details and help you update the vendor information. You can reach them through this link: QuickBooks Online Support.

 

Let us know how this goes so we can further assist you. 

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