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Enter the payment, and as the expense (reason) for the payment select the CC account
Thank you for posting here in the Community, @kevinbaker4387-i.
Allow me to provide additional information about how to enter the payments you make to your credit card in QuickBooks Online.
You can use the Pay down credit card option to record the transaction in the system. It allows you to include the source account (checking) of the funds and memo/attachments if needed.
Here's how:
Additionally, I recommend the following resources which contain information about the alternative methods you can use, as well as making transfers from another account:
Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.
I am having an issue posting a company credit card payment as well. We have had the credit card account for a while, but just started synching it with the bank. We use Bill.com for bill payment. We entered the payment due as a bill in Bill.com and paid the CC vendor. Bill.com is synched to QBO. If I look at the QBO Vendor screen, the amount due is listed as a bill with the credit card GL number listed in the category field, and the payment shows up as a bill payment. However, when looking in the Bank Transaction screen, the payment doesn't show up and the balance due isn't reduced. How do I get the payment to reduce the amount due in the bank transaction screen?
Hello there, Sherlock4043. Thanks for joining the thread.
I can help you identify why the bill payment doesn't appear on the Bank transactions page, and the balance due isn't reduced in QuickBooks Online (QBO).
This can happen if your bank feed isn't updated yet. Let's update your Bank transactions page for this one. To check this, follow the steps below:
Furthermore, I'll add this article to help you review your accounts to ensure they match your bank and credit card statements: Reconciling in QBO.
I'll keep an eye out for your reply. If you have further questions about payments or any QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7.
Thank you for the response. However, the bank feed is regularly updated. I get new charges as they post to the account, but payments never show up from the feed. The Quickbooks credit card balance continues to increase, even though the bank (and the new CC statement) shows that the payment was received.
Thanks for providing more details about your concern, @Sherlock4043.
To address this issue and ensure that your payments are accurately reflected in your bank feed within QuickBooks Online (QBO), I recommend contacting our Customer Care Team so they can access your account in a secure environment and check to determine the root cause of the problem. These are the steps:
For more information, please see this page: QuickBooks Online Support.
On the other hand, here's an article to help you fix a reconciliation inside QBO: Fix issues at the end of a reconciliation in QuickBooks Online.
We encourage you to revisit the Community space or comment below if you need further assistance with this or when handling bank transactions inside the program. Our team is always ready to help you out again. Keep safe.
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