I can think of two scenarios for this, pascoauctions.
If you're trying to run a report, let's make sure that we've selected Custom in the Report period field. Then, enter the corresponding dates in the two boxes in between the to section.
Here's a screenshot as your visual guide:
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If you're trying to import your bank statements into QuickBooks, we'll have to import them manually. In QuickBooks, we can only download the latest transactions.
We can import either through CSV, QFX, or QFX file. Then, it must not exceed 350 KB.
Here's an article that has detailed information about the process: Manually upload transactions.
Feel free to get back to me if you still need help. Thanks and stay safe!