Give a brief description of the issue and hit Let's Talk.
Choose one of the options to get in touch with our customer service.
That's all there is to it. You can also ask your question here in the Community if you'd like. I'd be more than happy to help in any way I can.
This information should give you a better understanding of why the callback feature was greyed out and how to get in touch with our support team. If you have any other questions or concerns, don't hesitate to ask. The Community is always here to have your back. Have a great day!