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Level 1

How do I get in touch with customer service. I need to speak to someone and the call back button is greyed out.

 
1 Comment
QuickBooks Team

How do I get in touch with customer service. I need to speak to someone and the call back button is greyed out.

Good Morning, @annie28

 

Congrats on making your first post here in the Community. Let's get a better understanding of why the callback button is greyed out and how you can get in touch with our customer service. 

 

One of the reasons that the callback feature can be greyed out is because you may be trying to receive one before our support hours are available. The support hours are as follows: 

 

  • Plus, Essentials, Simple Start: M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  • Advanced: Any time, any day

 

You can also try another option to contact our Customer Support Team. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the issue and hit Let's Talk
  4. Choose one of the options to get in touch with our customer service. 

 

That's all there is to it. You can also ask your question here in the Community if you'd like. I'd be more than happy to help in any way I can. 

 

This information should give you a better understanding of why the callback feature was greyed out and how to get in touch with our support team. If you have any other questions or concerns, don't hesitate to ask. The Community is always here to have your back. Have a great day!

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