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DudeDrum
Level 2

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

 
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Best answer February 17, 2021

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DudeDrum
Level 2

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

I think I found the issue - my original online business bank closed so I had to switch banks. I kept the old account to ensure that the data stayed in QB but I turned toggled the "off" button so it wouldn't show up in the dashboard anymore. Unfortunately, that turns it off everywhere, as I've just learned. Thanks again for your quick response and help!

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5 Comments 5
FritzF
Moderator

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

Thanks for visiting the Community, @DudeDrum.

 

When pulling up the Profit and Loss (P&L) report in QuickBooks Self-Employed (QBSE), ensure that you select the correct date range. The information displayed on the report is based on the period they are entered into the system.

 

If they're still not showing, try signing into your QBSE using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to run the P&L report again to double-check.

 

If everything looks good, go back to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For tips and other resources, I suggest visiting our website for reference: Self-help articles.

 

Please let me know if you have any additional concerns by leaving a comment below. I'm always here to help. Have a good one!

DudeDrum
Level 2

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

Thanks for the quick response. I read earlier threads and already tried everything you suggest. It's important to note that this isn't just a reporting issue. Even the home page dashboard is showing no income, regardless of what date range I choose. And this is all with the original paid invoices still showing in the system.

DudeDrum
Level 2

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

Thanks for the quick reply. I read some earlier threads and already tried everything you suggest. It's important to note that it's not just the reporting, the dashboard on the home page is also showing zero income, even though the original paid invoices are still in the system.

JasroV
QuickBooks Team

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

Thanks for getting back to us and for sharing some additional details, @DudeDrum.

 

I also appreciate you for performing the steps shared by my colleague above. Let me route you to our best support available so this gets sorted out right away. I recommend contacting our Support team. 

 

There, they can securely check your account and investigate the issue of why there’s no income showing in your report and in your dashboard. Here’s how to reach out to them in your QuickBooks Self-Employed (QBSE) account.

 

  1. Go to the (?) Help menu.
  2. Click Contact us.
  3. Enter a brief discussion of your concern and proceed with Continue.
  4. Then chose either Start a chat (if you preferred messaging) or Get a callback.

 

You can also check this article for more details and ensure to review their Support hours so you’ll know when agents are available: Contact QuickBooks Self-Employed Support.

 

However, if you’re using the QBSE mobile app, you can refer to the troubleshooting steps provided in this article (although it’s for QuickBooks Online mobile App, it also applies to QBSE mobile App): Quick-Start Guide for the QuickBooks Online app.

 

Let me also add this article that you can read for reference to learn more about categorizing your transactions confidently in QBSE: Schedule C and expense categories in QuickBooks Self-Employed.

 

Tag me in your reply if you have any other follow-up questions or concerns about managing your income or with your account. I’ll be around to help and get you back on the right track. Stay safe and keep well.

DudeDrum
Level 2

How do I get my income back? Invoices still show paid in the system but profit and loss shows no income all of a sudden.

I think I found the issue - my original online business bank closed so I had to switch banks. I kept the old account to ensure that the data stayed in QB but I turned toggled the "off" button so it wouldn't show up in the dashboard anymore. Unfortunately, that turns it off everywhere, as I've just learned. Thanks again for your quick response and help!

View solution in original post

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