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BCD1
Level 1

How do I get rid of a red "Needs Attention" alert on my Invoices page? A Check Writer Return was cleared up. Alert doesn't appear on the customer's Transaction List.

Customer accidentally made two bank transfers and immediately cancelled one, so the Bank denied that one. The invoice shows the red alert in the main Invoices page, but not on the same customer's Transaction List.
1 Comment 1
Emily M
QuickBooks Team

How do I get rid of a red "Needs Attention" alert on my Invoices page? A Check Writer Return was cleared up. Alert doesn't appear on the customer's Transaction List.

Happy Wednesday, @BCD1.

 

I want to ensure you get the support you need in regards to the red alert on your invoices page. Our Merchant Services Team can get this taken care of. They have direct access to your account in a secure environment and will be able to check the details for you and verify the customer’s payments.

 

You may get their most updated number in the article below:

 

https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458

 

Should you have other questions, send me a comment. I’ll be happy to help.

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