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Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

 
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Best answer March 06, 2020

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Highlighted
Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

Turns out if you click on "Mark As Paid", it takes you to a payment screen just like the old "Pay Now" (or "Make Payment"??) button did. In other words, it functions just like before except now the label is misleading.

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QuickBooks Team

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

Hey there, @brett12.

 

I've got your back on getting the issue corrected. The Make Payment button is still featured in QuickBooks, as I tried it inside my test account. You can try some troubleshooting steps to see if this might be a browser issue. 

 

Clearing Cache and Cookies are a simple way of clearing browsing data. Periodically, you should clear the cache to allow your browser to function more efficiently. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser. A browser's history is a log of sites that you visit. Fixing this will allow your data to be refreshed and ready for new ones to come along. Here's how:

 

Google Chrome:

  1. Select the Menu button and click on Settings.
  2. You then want to choose Advanced and pick Cookies and Site data.
  3. Now you want to See all cookies and site data. Then type Intuit in the search bar to find Intuit cookies.
  4. Click Remove.
  5. You can restart Google Chrome for the changes to go into effect.

Mozilla Firefox:

  1. First, go to the right-hand side and click on the Menu bar that has the three lines.
  2. Select Preferences, and then Privacy Security.
  3. Then you want to go to Manage Data under Cookies and Site Data.
  4. Now select Remove All, and now you can Save Changes.
  5. As above, you want to restart your Mozilla Firefox for the changes to take effect.

Safari:

  1. You'll want to open Safari and then select Safari beside the apple icon to the top left.
  2. Now choose Preferences and Privacy.
  3. Click on Manage Website Data and type in Intuit in the search bar to find Intuit cookies.
  4. Select Remove all and then Remove now.
  5. Now Done.
  6. Once more, you'll want to restart your Safari fo the changes to take effect.

You can now go back to your QBO account and choose a Bill that needs to be Make Payment. Hit Reply if you have any further questions or concerns. I hope you have a great rest of your week!

Highlighted
Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

Clearing cache/cookies doesn't help. It should be noted that I have 3 different accounts for this login, but this behavior only happens with one of them. And it only started doing this about a week ago.

 

Also -- I get the exact same behavior on Chrome, Firefox, and Opera.

Also -- I get the exact same behavior on MULTIPLE PCs.

 

So I really don't think it's something on my end. It could be some setting in the account, but a chat rep and I could not find any setting that seems to affect it. I certainly didn't change any settings to cause this to start happening.

 

It's really annoying because now the ONLY way I can pay a bill is to go to the Pay Bills screen and do the payment directly from there.

Highlighted
QuickBooks Team

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

I appreciate all your efforts in performing all the troubleshooting steps provided by my colleague Sarah Bl, brett12.

 

Using a different browser and  clearing the cache is a good start to isolate the issue. Since the issue still persists, I recommend giving our technical supports a short call. This way, we can pull up your account in a secure session to check what's causing the issue. Our specialist will run a series of tests to resolve it.

 

You can follow these steps:

  1. Click the Help (?) icon at the top right.
  2. Select Contact Us.
  3. Enter "Make Payment button is missing" in the description.
  4. Click Let's talk.
  5. Select Start messaging or Get a callback.

Please get it in touch with us during these hours:

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

I'll be right here to keep helping if you have any other concerns or questions about payments. Feel free to tag me in the comment section.

Highlighted
Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

Turns out if you click on "Mark As Paid", it takes you to a payment screen just like the old "Pay Now" (or "Make Payment"??) button did. In other words, it functions just like before except now the label is misleading.

View solution in original post

Highlighted
Level 1

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

While this is an acceptable work around, I would hesitate to mark this issue as solved.  It doesn't change the fact that the button is still there and blocking the old payment button.  I only have a small sliver of the old button I can click on to make a payment.  In a nutshell, please stop ramming your "upgrades" down our throats.  Make something like "schedule online payment" an option that we can turn off an on as we see fit.  Having to work around a button I do not use is quite annoying.

Highlighted
Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

I've cleared all cache and cookies, I've tried four browsers (Chrome, Edge, Opera, Firefox), four different PCs, and two operating systems (Windows 7 and Windows 10). It makes no difference. 

Highlighted
Level 2

How do I get rid of the new buttons on a bill "Schedule Online Payment" and "Mark as Paid"? I want the simple "Make Payment" button back! It is EXTREMELY inconvenient!

Also, it should be noted that I have 3 Quickbooks accounts -- this behavior did not start happening on all 3 at once. For about 6 weeks, I only saw this happening for one account. Then one day, out of the blue, with no warning or messages, the other 2 accounts started doing the same thing.

 

Looking at the attached pic, the top half is what I see BEFORE I save the bill. If I click on the arrow beside the green bar option that says "Save and Schedule Payment", there is NO option to either "Mark as Paid" or "Make Payment". So I will click "Save". Now, the bottom part of the picture shows my options now -- at the top, I can either "Schedule Online Payment" OR "Mark as paid". It turns out that clicking on "Mark as paid" yields the same result as previously clicking on "Make payment". But this is certainly not obvious from the wording of "Mark as paid".

 

Let's say, hypothetically, that I WANTED to have the ability to do online payments, but the "Schedule Online Payment" button wasn't appearing -- how would I enable it? If we know the answer to that, we should be able to figure out how to reverse that.

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