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Hi SParikh,
Refunding customers who paid via ACH is done manually. To do this, you can record a Refund Receipt and write them an actual check (not in QBO). Or, create a credit memo first and enter a check transaction in QBO. Then, link the two via Receive Payment.
Credit memo:
Create a check:
Link the credit memo and the check:
That's it. You can also check out these articles for your additional reference:
If you have more questions about your refund, feel free to go back to this thread. Take care and have a great day!
Thanks for the reply. Still too many steps to issue the refund. I don't understand why a check needs to be written when the preferred method is ACH. QB needs to automate the process.
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