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Hey there, @samuel7.
I hope you're enjoying this beautiful day so far.
Great news, issuing a refund for a credit card payment is only a few simple clicks. Below I've included the steps to do this.
1. Hit the +New button at the top.
2. Choose Refund receipt.
3. Fill in the required information and save and close.
That's all there is to it. For future references, you can check out, Refund a credit card payment in QuickBooks Online.
Please let me know if there's anything else that I can do for you. I'll be happy to help you every step of the way. You can always reach out to the Community or me anytime you have questions or concerns. Enjoy the day.