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I've got you covered, @SB91. I'll share the steps to ensure you can match the vendor credit to the deposit transaction for returned ACH payment in QuickBooks Online (QBO).
You can match the vendor credit to the returned ACH payment by hitting Accounts Payable (A/P) when adding the deposit for the returned ACH in your bank feeds.
Let's start by entering a vendor credit to make sure the credit hits the expense account you use for this vendor. Here's how:
Then, since the deposit for the returned ACH is in the banking feed, we can add the transaction and ensure to select Accounts Payable (A/P) from the Category section and choose the correct vendor. See the sample screenshot below:
Lastly, use Pay Bills to connect the bank deposit to the vendor credit. Even though you aren’t paying a bill, this is the right thing to do as this last step is to keep your vendor expenses accurate. Here's how:
Additionally, you'll want to check out this article for the detailed steps in case you need to review all your vendor transactions in QBO: View vendor transactions.
Feel free to add a reply below if you have other questions or concerns about your QBO account. The Community is always here to help. Have a wonderful day ahead!
I've got you covered, @SB91. I'll share the steps to ensure you can match the vendor credit to the deposit transaction for returned ACH payment in QuickBooks Online (QBO).
You can match the vendor credit to the returned ACH payment by hitting Accounts Payable (A/P) when adding the deposit for the returned ACH in your bank feeds.
Let's start by entering a vendor credit to make sure the credit hits the expense account you use for this vendor. Here's how:
Then, since the deposit for the returned ACH is in the banking feed, we can add the transaction and ensure to select Accounts Payable (A/P) from the Category section and choose the correct vendor. See the sample screenshot below:
Lastly, use Pay Bills to connect the bank deposit to the vendor credit. Even though you aren’t paying a bill, this is the right thing to do as this last step is to keep your vendor expenses accurate. Here's how:
Additionally, you'll want to check out this article for the detailed steps in case you need to review all your vendor transactions in QBO: View vendor transactions.
Feel free to add a reply below if you have other questions or concerns about your QBO account. The Community is always here to help. Have a wonderful day ahead!
This appears to have worked. Thanks so much!
Hello there, SB91.
I'm glad that the solution provided by my colleague above works for you. Anyway, if there's anything else that you need help with, let me know so we can get back to you as soon as possible. Have a great day!
This isn't working for me, the contractor payments are still showing up as double.
Hi there, @c_k.
Let me share insight about why your contractor payments still showing double and help you fix it.
It might be that you're contractor has paid twice. We can perform a refund to your contractor to contra balance the duplicate payment.
Here's how:
Feel free to read this article for more details: Enter vendor credits and refunds in QuickBooks Online.
For your reference, I'm also adding here some articles that you can visit about entering a vendor credit and applying them to your transactions:
Come back here if you have additional questions about managing your contractor transactions. I'll be willing to help. Have a good one.
How do you do the same thing on Quick Books desktop?
How do I do the same thing on Quick books desktop? Thank you!
Hey there, @SueMG.
Thanks for joining in here on this thread. I'd be more than happy to show you some steps that could work in your QuickBooks Desktop account.
Based on your situation, there are multiple instructions that are listed in this guide to help you achieve the results you'd like: Record a vendor refund in QBDT.
If you have any trouble along the way, please reach back out. We're always here to lend a helping hand. Have a wonderful day!
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