Hello robbbittner15-gm!
There are two possible reasons why the payments were unapplied. These are:
- A customer prepaid you and you recorded the payment before creating the invoice.
- You entered payments without matching them to invoices.
Let me share with you the steps on how we can fix this. Please follow these simple steps:
- Open the payment transaction.
- Under Outstanding Transactions, make sure to check the corresponding invoice.
- Select Save and close.
You may also check these links. These will give you more details on how to handle unapplied cash payments:
In addition, you'll want to make sure that you entered the payment correctly to avoid this issue again. Please check this guide: Record invoice payments in QuickBooks Online.
Please feel free to post any questions you have below. We'll respond as soon as we can.