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robbbittner15-gm
Level 1

How do I properly clear my AR on quick books invoices? Some invoices are still showing as receivables despite the invoices having been paid and funds deposited. I

 
1 Comment 1
AlexV
QuickBooks Team

How do I properly clear my AR on quick books invoices? Some invoices are still showing as receivables despite the invoices having been paid and funds deposited. I

Hello robbbittner15-gm!

 

There are two possible reasons why the payments were unapplied. These are:

  • A customer prepaid you and you recorded the payment before creating the invoice.
  • You entered payments without matching them to invoices.

 

Let me share with you the steps on how we can fix this. Please follow these simple steps:

  1. Open the payment transaction. 
  2. Under Outstanding Transactions, make sure to check the corresponding invoice.
  3. Select Save and close.

 

You may also check these links. These will give you more details on how to handle unapplied cash payments:

 

In addition, you'll want to make sure that you entered the payment correctly to avoid this issue again. Please check this guide: Record invoice payments in QuickBooks Online.

 

Please feel free to post any questions you have below. We'll respond as soon as we can.

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