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Thanks for dropping by the Community space, @userjlahlum.
You can create a bank deposit to show the unauthorized deduction taken on a remittance check.
To create a deposit, here's how:
Once done, match the deposit to the invoice.
For more details, check out these articles:
Comment down below if you need anything else. I’m always here and ready to help. Have a nice day!
I cannot match the deposit to the invoice because there is no invoice open. The customer took credit for a credit memo that was voided.
Thanks for the clarification and prompt reply, @
To get around this issue, you’ll need to create an invoice to link the deposit. Let me guide you on how to do it in your QuickBooks Online (QBO) account.
Once done creating an invoice, you can follow these steps in applying the deposit to the invoice:
You can also utilize this link for more details about the process: How to link a deposit to an invoice.
Let me also add these articles that you read for your future guidance in managing your accounts and transactions seamlessly:
Reconcile an account in QuickBooks Online
You can always leave a message below if you have any other follow-up questions. I'll be here ready to lend answer them for you. Take care and keep safe.